AVANGATE REFUND POLICY

Last updated: April 1st, 2015

To place a refund, return or exchange request for an order placed with Avangate, You would need to contact Avangate via email at support@avangate.com, by phone at +31 88 000 0008 or by accessing Avangate myAccount.

Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.



Refund, returns or exchange requests are accepted up to 30 days from the date of placing the order with Avangate. Avangate may grant extensions to this period for some special cases and products at its discretion.

If you choose to pay by cheque or money order, you may cancel your order before making the payment or in cases where the payment is not received by us in 30 days, Avangate will cancel you order.

You may submit a request to cancel your order on the same day the order was placed. Please note that if the order is already shipped or delivered we will not be able to approve the cancelation request.

Some products have special conditions for returns as described in the order or product materials delivered ("products terms") so please read this carefully before making a request with Avangate. In case of discrepency between the Avangate refund rolicy and the product terms, the present refund policy ill prevail. Shipping costs are non-refundable, except if due to an Avangate error, where you need to contact Avangate and make a formal request for refund.

If the refund request is granted by Avangate, payments are refunded as follows:

  • Credit / Debit Cards payments will be refunded within one (1) business day;
  • Wire Transfer and cheque payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
  • PayPal payments will be refunded within one (1) business day;
  • Other payment methods will be refunded between five (5) to seven (7) days.
  • If applicable, Avangate reserves the right to hold the refund payment until we receive a completed letter of destruction of the product signed by you.

The present refund policy is part of the AVANGATE TERMS AND CONDITIONS.