Kaspersky VPN
Frequently Asked Questions: Kaspersky VPN
Find answers to frequently asked questions about Kaspersky VPN below.
Compatible with:
- Windows®
- macOS®
- Android™
- iOS®
Kaspersky VPN FAQs
Explore the most frequently asked questions about our VPN service.
- How do the different Kaspersky VPN subscriptions work?
- How do I switch a device to the Unlimited version of Kaspersky VPN?
- How do I renew my Kaspersky VPN subscription?
- How do I cancel my VPN subscription?
- How do I disconnect a device from my VPN subscription?
- What happens if I have several subscriptions, and each one is for a different number of devices?
- "Secure connection is temporarily unavailable" error message appears on my device.
- “Kaspersky VPN is already installed” appears on my device.
- Why can't I access a specific website while Kaspersky VPN is enabled?
- There's an error establishing an HTTPS connection with the Kaspersky server.
- Launching Kaspersky VPN disables the Wi-Fi on my HP device. How do I fix this?
Operating systems
Can’t find what you need?
Buy with confidence
At Kaspersky, we’re confident your new VPN will fully protect your online privacy, so we’re offering you a 30-day money-back guarantee.
If you’re not satisfied with your new VPN, just let us know and you’ll receive a full refund.
If you’re not satisfied with your new VPN, just let us know and you’ll receive a full refund.
Get Kaspersky VPN today
Enjoy all the benefits of Kaspersky VPN, either by itself or as part of the Kaspersky Premium security plan.
VPN
- Windows®
- macOS®
- Android™
- iOS®
- Unlimited Superfast VPN
- 6000+ fast servers in 120+ locations
- Kill Switch data leak prevention
- Streaming Support
- VPN for Routers
- Real-time Antivirus
- Performance Optimisation
- Identity Protection
- 24/7 Remote IT Support
- Kaspersky Safe Kids
1 YEAR FREE
Premium Plan
- Windows®
- macOS®
- Android™
- iOS®
- Linux®
- Unlimited Superfast VPN
- 6000+ fast servers in 120+ locations
- Kill Switch data leak prevention
- Streaming Support
- VPN for Routers
- Real-time Antivirus
- Performance Optimisation
- Identity Protection
- 24/7 Remote IT Support
- Kaspersky Safe Kids
1 YEAR FREE
30-day money-back guarantee
System Requirements
For all devices
- Internet connection required
- WireGuard® protocol support from the Internet Service Provider is required for a stable VPN connection.
Windows®-based desktops and laptops
- 1600 MB free space on the hard drive
- Microsoft Windows 11¹ Home / Pro / Enterprise²
- Microsoft Windows 10¹ Home / Pro / Enterprise²
- Microsoft Windows 8 & 8.1 / Pro / Enterprise / 8.1 update²
- Microsoft Windows 7 Starter / Home Basic & Premium / Professional / Ultimate – SP1 or higher²
- Processor: 1 GHz or higher, x86 or x64
- Memory (RAM): 1 GB (32-bit) or 2 GB (64-bit)
- Minimum screen resolution: 1024 x 768
Mac® desktops and laptops
- macOS® 14 – 26
- 640 MB free space on the hard drive
- Memory (RAM): 1 GB
Android smartphones and tablets
- Android™ 11 – 16
- 150 MB free space
- Minimum screen resolution: 800 × 480
- System with an Intel® Atom x86 processor, ARMv7 platforms or higher
iPhone and iPad
- iOS® 18, 26
- 150 MB free space
Footnotes
- If you’ve installed Kaspersky Plus or Premium and Kaspersky VPN on your mobile devices, you can transfer the VPN functionality to your Kaspersky Plus or Premium app. In this case, VPN will only be available through Kaspersky Plus or Premium. However, you can transfer VPN functionality back following our guide.
- Please note we do not support the beta versions/previews of new operating systems. Only final, officially released operating systems are supported by the product.
- 1 If you’re using Windows 11/10, you might need to download & install all available patches for your Kaspersky security software. Product is not intended to operate on Windows 11/10 Mobile/S/Education/IoT Core editions.
- 2 Product functionality may currently be limited on certain devices and operating systems. Please visit https://support.kaspersky.com/KSDE/Mac2.11/en-US/166932.htm for more details.
English
Portuguese
For all devices
- Internet connection required – for product activation & updates and for access to some features
- My Kaspersky account is required to use the plan
- Webcam & Mic Control technology only runs on computers. The feature is available for a range of compatible web-cameras. For the full list of compatible devices, please visit: https://support.kaspersky.com/15783#cameras (for PCs) and https://support.kaspersky.com/15784#cameras (for Mac computers)
- WireGuard® protocol support from the Internet Service Provider is required for a stable VPN connection.
Linux® — computers and laptops with support for 64-bit architecture
- 4 GB of free hard disk space
- Uncom 2.3.5 and higher
- ALT Linux 10 and higher
- RedOS 7 and higher
- Ubuntu 24.04 and higher
- Processor: Core™ 2 Duo 1.86 GHz or higher
- RAM: 2 GB
Windows®-based desktops and laptops
- 2600 MB free space on the hard drive
- Microsoft Windows 11 Home / Pro / Enterprise
- Microsoft Windows 10¹ Home / Pro / Enterprise
- Microsoft Windows 8 & 8.1 / Pro / Enterprise / 8.1 update
- Microsoft Windows 7 Starter / Home Basic & Premium / Professional / Ultimate – SP1 or higher
- Processor: 1 GHz or higher, x86 or x64
- Memory (RAM): 1 GB (32-bit) or 2 GB (64-bit)
- Minimum screen resolution: 1024 x 768
Mac® desktops and laptops
- macOS® 14 – 26
- 4475 MB free space on the hard drive
- Memory (RAM): 8 GB
Android smartphones and tablets
- Android™ 11 – 16
- 270 MB free space
- Minimum screen resolution: 800 x 480
iPhone and iPad
- iOS® 26
- 300 MB free space
Footnotes
- Please note we do not support the beta versions/previews of new operating systems. Only final, officially released operating systems are supported by the product.
- ¹ If you’re using Windows 11/10, you might need to download & install all available patches for your Kaspersky security software. Product is not intended to operate on Windows 11/10 Mobile/S/Education/IoT Core editions. ↩
- ² Some product features may not work on 64-bit operating systems. Please visit https://support.kaspersky.com/15781 to get more details. ↩
- ³ The Kaspersky Premium for Android functionality may currently be limited on certain devices. Please visit https://support.kaspersky.com/help/Kaspersky/Android_knownissues/en-US/195522.htm for more details.↩
- ⁴ Check availability in your country.
Kaspersky plans have limited mobile platform availability in Seychelles, Burundi, Ethiopia, Lesotho, Comoros. Click here for details. ↩
English
Portuguese